Reference

Terms and Conditions for Your latotolink Account

These terms set out how your account works, what we ask of you, and what you can expect from us when you access the lobby via DANA, OVO, or GoPay.

Applies to all accountsDANA, OVO, GoPay coveredIndonesia-eligible regionsAccount use rulesSubject to local law
Explore the Lobby Read FAQ
latotolink Terms and Conditions for Your latotolink Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Reach our account team directly through the live chat window on the site. They can clarify any clause in these terms and help resolve account-specific questions without delay.
Email Support Send a written query to our support address for anything that needs a formal response — account holds, wallet-name mismatches, or term clarification requests are all handled here.
Help Center The help section covers the most common terms questions, including account suspension steps, how wallet verification works with DANA, OVO, and GoPay, and what to do if your access is restricted.
ACCOUNT SECURITY STANDARDS

How We Handle Your Account Data and Access

Your account security is managed through a combination of login verification, wallet-name matching at withdrawal, and session monitoring. We keep the data needed to operate your account — including your registered wallet details for DANA, OVO, or GoPay — and do not share it with third parties outside what is needed to process payments. You can request a review of the data we hold by contacting support through live chat or email.

Wallet Name Verification

The name on your DANA, OVO, or GoPay wallet is checked against your account before any withdrawal is processed. Mismatches are flagged for manual review before funds are released.

Session and Login Security

Every login is monitored for unusual activity. If we detect access from an unrecognised device or location, we may ask you to re-confirm your identity before the session continues.

Data Retention Policy

We hold your account and transaction records for as long as your account is active and for a period after closure as required under applicable regulations in eligible regions.

Change and Access Requests

To update your registered wallet, request a data summary, or ask for account closure, contact support via live chat or email. Changes to wallet details require identity re-verification.

Common Questions About These Terms

Answers to the questions we get most often about how these terms work, what your rights are as an account holder, and how to act on them.

Yes. All wallet-linked transactions — including deposits via DANA, OVO, or GoPay — are subject to these terms. Wallet names must match your account details, and we verify this before processing withdrawals.

We publish updates on this page with a revised date. Continued use of your account after the update date means you accept the revised terms. We recommend checking this page periodically.

Operating multiple accounts under the same identity is a breach of these terms. We may suspend both accounts and hold any associated balance for review until the situation is resolved through support.

Contact our support team via live chat or email. Requests to update wallet details, access a data summary, or close an account are handled individually and require identity verification before changes take effect.

Access depends on whether local law in your region permits it. These terms apply where the service is available under applicable Indonesian regulations. Check your local eligibility before opening an account.

You can contact support to request a review. We will explain the reason for suspension and outline the steps needed to resolve it, including any wallet verification or identity checks required.

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