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How latotolink Handles Your Account Data

Your account information — including the wallet details you connect through DANA, OVO, or GoPay — is handled with clear, defined rules, not vague promises.

DANA, OVO, GoPay wallet data protectedNo third-party data sellingYour right to access and deleteIndonesia-relevant data handlingTransparent cookie use
latotolink How latotolink Handles Your Account Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Reach our support team directly through the live chat in your account dashboard. Available around the clock for data access requests, corrections, and wallet-linked account queries.
Email Support Send a detailed request to our support email for privacy-related matters — data deletion, account history exports, or wallet verification questions. We respond as fast as our queue allows.
Account Settings Some data preferences — like communication settings and linked wallet details for DANA, OVO, or GoPay — can be updated directly inside your account without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Cookie Use

We use cookies to keep your session active and remember your account preferences across visits. You can manage cookie settings through your browser at any time — turning off cookies may affect some account functions.

Account Security

Your account is protected by password authentication and mobile OTP verification. When you log in or change a wallet detail — such as your linked GoPay or OVO number — an OTP is sent to your registered mobile for confirmation.

Data Retention

We keep transaction data for as long as needed to handle account disputes and support your wallet history. Once your account is closed and all obligations are settled, personal data is removed on the schedule our retention policy sets.

Your Rights

You hold the right to access, correct, or request deletion of your personal data. Submit your request through live chat or email, and our team will confirm the steps — including any identity check needed to process wallet-linked account changes.

Common Questions About Your Privacy at latotolink

These are the questions we hear most often about data, account security, and wallet information. If your question is not here, live chat is the fastest way to get a direct answer from our team.

We collect your email address, mobile number, and the wallet identifier you use — DANA, OVO, or GoPay. We also log device type and session data to keep your account secure across mobile and desktop access.

No. Your DANA, OVO, or GoPay wallet details are used only to process your own deposits and withdrawals. We do not sell or share this information with external marketing or data companies.

Contact our support team through live chat or email with your account details. We will confirm your identity and send you a summary of the personal data held on your account within the timeframe we confirm at that point.

Yes. Submit a deletion request through support. Once your account is fully settled — including any pending transactions via GoPay, OVO, or DANA — we process data removal according to our retention schedule.

Cookies keep your session active and remember your account preferences. You can adjust or block cookies through your browser settings, though some account features may not work correctly if cookies are disabled.

When you update a linked wallet — switching from OVO to GoPay, for example — the new details replace the old ones in your account. An OTP sent to your mobile number confirms the change before it takes effect.