Reference

Terms, Policy and Your Account Rights

This page covers the legal terms that apply when you access latotolink, including how your account data is handled, what governs your use of the platform, and how to reach us with any policy question.

Account Terms & ConditionsPrivacy and Data PolicyDANA, OVO, GoPay Usage RulesCookie and Tracking PolicyContact for Legal Requests
latotolink Terms, Policy and Your Account Rights
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and the accuracy of your data records are things we actively maintain. Here is how each area works in practice — from how cookies are used, to how you request a change to your personal data.

Cookie and Tracking Policy

We use session cookies to keep your account logged in and analytical cookies to understand how the platform is navigated. You can adjust cookie preferences from your browser settings at any time without losing account access.

Account Data Retention

We retain your account information, wallet transaction records — including DANA and OVO deposit history — and login activity for as long as your account remains active and as required by applicable rules.

How to Request Data Changes

To update or correct personal data on your account, contact support via live chat or email with your account ID. Wallet details linked to GoPay or DANA can be updated after identity verification is completed.

Account Access and Security

Your login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can suspend account activity while the issue is reviewed.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

For questions about your account terms, data rights, or any legal request, our support team is reachable around the clock. Use the channel that fits your situation — live chat works for quick account queries, while email is better suited for formal data requests or written policy confirmations.

Team online

Live Chat Support

Open the chat widget from any page on the platform. Our team handles account terms questions, wallet verification issues with DANA or OVO, and access queries in real time.

Email for Formal Requests

Send written legal or data requests to our support email. Include your account ID and the specific policy area you are asking about so we can route your request correctly.

Account Help Centre

The help centre covers the most common policy questions around account terms, GoPay and DANA transaction records, cookie settings, and data access steps you can take yourself.

Your Legal and Policy Questions Answered

These are the questions we hear most often about account terms, data rights, and how legal policies apply to your use of the platform. If your question is not covered here, reach out via live chat or email.

Access to the platform and the terms that apply depend on local law in your area. Eligibility is determined by whether access is permitted where local law allows it, including for regions like Bekasi or Tangerang.

Yes. Contact our support team via email with your account ID and a written data access request. We will confirm what personal data is held on your account and the format we can provide it in.

Every deposit and withdrawal processed via DANA, OVO, or GoPay generates a transaction record tied to your account. These records are retained in line with our data retention policy and are accessible through your account history.

After account closure, we retain transaction records and verification data for the period required by applicable rules. Personal data not required for compliance purposes is removed from active systems on a set schedule.

Use the transaction reference number from your DANA, OVO, or GoPay app and contact support via live chat or email. Include the date, amount, and reference number so the dispute can be checked against the platform record.

We notify account holders of material changes via the platform. Continued use after a terms update means you accept the revised version. You can request the current terms document from support at any time.